frequently asked questions
Find answers to the most common queries regarding our services.
Website Design, Hosting & Emails
What types of websites do you design??
We design responsive websites for businesses, schools, hospitals, NGOs, lodges, and start-ups. This includes company websites, portfolios, e-commerce sites, and informational sites.
Can I use my preferred domain name?
Yes. We register and host any TLD of your choice including .com, .co.zm, .org, .net, .info and more.
Do you provide email addresses like info@yourcompany.co.zm?
Yes. Every website hosting package includes professional business email setup.
How long does it take to build a website?
A standard business website takes 5-10 working days. Complex sites like e-commerce may take 2-3 weeks depending on content and revisions.
Will my website work on phones and tablets?
Yes. All our websites are mobile-friendly and responsive.
SSL Certificate Installation
What is an SSL Certificate and why do I need it?
An SSL Certificate secures your website with https://. It protects customer data, builds trust, and is required by Google for better search ranking.
Is SSL included in your hosting packages?
Yes. All websites we host come with an SSL Certificate installed and configured. It’s mandatory for you to have one at a small cost. Configuration is FREE
CCTV Installation
Where can you install CCTV cameras?
We install CCTV systems in homes, offices, schools, lodges, hospitals, and other large institutions.
Can I view my cameras on my phone?
Yes. All our CCTV systems come with remote mobile viewing so you can monitor your premises from anywhere.
Do you provide maintenance and support?
Yes. We offer installation, configuration, and after-sales support for all CCTV systems.
LAN & WAN Setup
What is the difference between LAN and WAN?
A LAN connects devices within one office or building. A WAN connects multiple offices or branches across different locations.
Do you do structured cabling and WiFi setup?
Yes. We handle network design, cabling, switches, routers, WiFi access points, and network security.
Can you connect our branch offices?
Yes. We set up secure WAN connections to link your head office with branches.
Starlink Installation
Do you sell and install Starlink kits?
Yes. We supply genuine Starlink Residential and Business kits, and handle full professional installation.
How fast is Starlink internet?
Starlink typically provides download speeds of 50Mbps – 220Mbps with low latency. Perfect for offices, lodges, schools, and homes that need reliable internet.
Do you provide mounting and cable routing?
Yes. We do professional pole/roof mounting, proper cable routing, weatherproofing, and network setup to distribute internet via WiFi or LAN.
Do you help with Starlink account setup and monthly billing?
Yes. We assist with account creation, activation, and guide you on monthly subscription payments.
Profile Design
What is included in a company profile design?
We design professional company profiles that include your logo, services, mission, vision, portfolio, and contact details. Delivered in PDF and print-ready format.
How long does it take to design a profile?
A standard company profile takes 5-7 working days after we receive your company information and photos.
General Question
Do you offer support after installation?
Yes. We provide ongoing support and maintenance for websites, networks, CCTV, and Starlink systems.